How to Write Articles For the Service Industry

If you go online and read some of the online content in the business sector you will see tens of thousands of articles about every aspect of business. Still, you will see a disproportionate number of articles on the service industry. This seems odd considering that more people are employed in the service industry than any other sector of our economy.

It’s true, go to the Department of Commerce, and see for yourself. There is also information at the Small Business Administration on this. It’s a known fact that our service sector employs more people in the service companies are both large and small.

Some are doing billions of dollars a year, single corporations, but for the most part they are small and medium-size businesses. And they do just about everything in our society; they fix our cars, do our home improvements, wash our cars, and take care of our elderly. These companies don’t sell a product, they are service companies; and whereas, they might sell a few products now and again their business primarily in servicing America.

Over the last three years, I’ve written over 50 articles specifically geared towards the service industry, what I’ve found is these articles are very well received, and the readers of these articles often send me feedback thanking me for the information. For those that write business articles, I sometimes don’t understand why they skipped this sector, as if it doesn’t matter. It does matter, and there is a thirst for information in the service industry.

Companies want to know how to stay more efficient, schedule their work, train their employees, recruit the best workers, manage their businesses, market their companies, and a whole slew of other subtopics. You literally could write all your online articles on the service industry alone and never run out of things to write about. I hope you will please consider this.

How to Be Successful in the Service Industry

Wondering how to make your splash in the sea of service providers in the market today? It’s true what they say-it really is all about customer service. Here are some tips to keeping your customers happy and returning for more of the service you provide:

Be friendly.

Remember that when a customer hires your company, they are not just paying for the service; they’re paying for you. Of course, they expect the job to be done right, but they also expect you and your employees to be friendly, courteous, and respectful in each and every correspondence and point of contact you make with them. From the secretary who answers the phone when they call to make an appointment to the person who shows up at their door to provide the service, they expect smiles, greetings, and common courtesy. Think of this as an integral part of the service you’re providing, and you’ll be giving yourself and your business a leg-up on the competition.

Be professional.

No matter what service you are providing to your customer whether it be a manicure, a house cleaning, or a septic tank service, you and your employees should conduct themselves with professionalism at all times. This means dressing appropriately and professionally, managing communication with the customer politely and effectively, and handling the customer’s possessions with care and respect. If you are good at what you do, but fail to exude professionalism, your business will suffer as a result.

Be dependable.

Make sure your customers can depend on you to provide services when you say you will. For instance, if you state that your office hours are from 10-5 everyday, don’t leave at 4:45 because if and when the phone rings, you will likely have lost a customer. If you promise to provide a specific service, no matter how small, make sure that it is done and done right every time. Keep your appointments, and never be late. If you’re reliable and dependable, your customers won’t have the need to call your competitors.

Guarantee your services.

Give your customers confidence in their decision to hire you by guaranteeing your services. You can either offer them a money-back guarantee if they’re dissatisfied for any reason, or at the very least, assure them that you will make right on any mistake or less-than-quality service. If they know you stand by your work, then they’ll feel much more comfortable paying you for your service.

Offer a competitive price.

Even if you offer impeccable service in a dependable and professional way, your business may still find itself gasping for air if you don’t offer a competitive price. Do your homework and find out what other service providers in your area and in your niche are charging, and then match or beat their price. Starting out, you should offer the lowest price you can while still turning a profit-at least until you build your brand, your reputation, and your customer base.

Follow-up.

To maintain your customer base, you need to be sure to provide service even after the sale. Don’t assume that a one-time customer will return to you for future business, even if you did a great job. Make the effort to keep your brand in the back of their mind. For instance, you could call a few weeks after the service to see if your customer is completely satisfied. Or, perhaps you could send monthly reminders for follow-up services or “Thank You” cards to communicate your appreciation for their business. These seemingly small efforts, when performed consistently could potentially result in a hefty return on future business.

The most important thing to remember when working in the service industry is that the service itself is only half of your business. What’s the other half? You and your employees. If the customer likes your work but finds your customer service lacking, they may look elsewhere and even pay a higher price for a company who acts as if they appreciate their business. Slap on a smile, shake hands, and bite your tongue if you have to-whatever it takes to keep the customer happy. The happier your customers are, the more likely they will spread the word about your business, and return to you for future service calls. And what does that mean for you? A healthier-and happier-bottom line.

Marketing Your Business Services

Marketing your business services, in essence, is an art form rooted in knowing your market inside and out. This is the single most important component to your campaign and should be treated like a plant in a ceramic pot sitting on your office window sill. You must accommodate it’s every need to keep it alive and flourishing.

Let’s start with defining your business. What are your business goals? In order to be a successful company, you must maintain a target focus. Master an approach to three or four major industries. As you specialize in these industry segments, you will have in your possession, the knowledge required to cater to their needs and increase your competitiveness. Illuminate all of your success stories within these industries to sell yourself into new business accounts.

Your marketing material is your identity. It should represent your brand and services. The more creative you are with your design and copy, the better chance you have to platform yourself as not just a role model, but a leader of your field. This component introduces us to the next element: your industry profile. Reach out to external organizations and participate in their programs. This is a great way to showcase your work and contribute to the community. You may consider trade shows, open houses and most importantly volunteer work. These are great avenues for showcasing your capabilities.

Return on investment (ROI) is most clearly demonstrated with direct marketing. The best way to increase the return on your investment is through target marketing. This is done by picking through large amounts of your customer data and specifying your campaign and content towards a particular demographic and sale. This element will help you to build your appeal not just to prospects but also to your existing customers.

Remember, you have many audiences: your customers, your community, the media and your employees. Tailor your strategies and activities to your purpose with each of them.

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Importance of a Quality Work Uniform in the Service Industry

No matter what type of service industry you own or manage, presenting a professional workforce to the public is of the utmost importance to the overall image of your company. Choosing a work uniform that is appropriate and appealing will help your workers appear more professional to your consumers. Plus, work uniforms help to promote and advertise your business effortlessly.

As the name suggests, the service industry is all about serving your customers. A professional and attractive work uniform is especially important when dealing with the public because it immediately identifies you as someone who is available to help. When employees wear an identifiable work uniform, they become instantly recognizable to consumers. This promotes a feeling of professionalism and fosters an environment of customer support.

We have all had the experience of wandering around a store looking for someone to help us, not sure who works there because the employees do not have a clear dress code. When customers walk into your store, your employees should be instantly recognizable. There should never been any confusion of who is and is not an employee in your establishment.

Service professionals who work in people’s homes, like electricians, plumbers, and repairmen, should always present themselves in a uniform that indicates the company that they work for. This practice enables homeowners to easily identify the worker when he or she comes to the home. Most people would not let in a stranger without a proper uniform. Plus, wearing an easily identifiable uniform makes you appear more professional and trustworthy.

There are so many options when choosing a uniform for your staff. Listed below are a few things that you should keep in mind when determining the best outfit for your employees.

Appropriate for the job: Your work clothes should be appropriate for the tasks that you must complete. For example, a service industry worker who may be crawling under houses to check piping will need comfortable, stain resistant clothes that will enable him to perform his job effectively. An employee selling high-end furniture may require a more upscale type of uniform. When choosing work attire for your employees, make sure that you select clothes that allow them to do their job comfortably.

Presentable to the public: You want to select work apparel that will present a professional image to the public. Include your business name on the shirts and choose colors that match your company logo. Be sure to select items that are wrinkle-free and easily laundered so that your employees look fresh and refined each day. Remember that they are promoting your company image to the world.

Comfortable: Keep in mind that these are the clothes that your employees will be wearing all day everyday while they wait on customers and perform their job. It is important that you choose fabrics that are comfortable no matter what the season. You may consider offering your employees a few choices in styles. For example, you may have a cold weather uniform to be worn in the winter months and a short sleeves version to wear when it is warm. Breathable fabrics like cotton are usually the most comfortable to wear all year long.

Presenting a professional appearance is essential to the success of your service-based business. For the most impact, choose a uniform that will benefit your employees as well as your bottom line.